- Eligibility Window: You have 7 days from the date you receive your order to request an exchange or refund. Items on sale cannot be refunded.
- Item Condition: All returned or exchanged items must be in their original, unused, unwashed condition with all original tags and packaging intact.
- Return & Exchange orders are subject to a full shipping charge, with the final fee calculated according to your shipping destination
- Delivery/Shipping fees are non-refundable.
Delivery and On-the-Spot Review
We encourage you to review your order carefully upon delivery.
- Package Review: You are welcome to open and inspect your package while the courier is present to ensure everything is correct and meets your expectations (e.g., correct size, fit, and condition).
- Refused Orders: If you refuse delivery of your order, whether because an item doesn't fit or for any other reason, you will still be required to pay the original shipping fee to cover the delivery attempt
- Please be aware that we cannot accept partial refusal of an order (i.e., you must accept or refuse the entire package).
Sale Items Policy
- Final Sale: Items purchased on sale are considered final sale and cannot be exchanged or refunded after the courier has left.
- On-the-Spot Exception: Sale items can only be returned or exchanged immediately upon delivery while the courier is at your door. Please check sale items carefully during the package review period.
How to Request an Exchange or Refund
To initiate an exchange or refund, please follow these simple steps:
- Contact Us: Reach out to our team via one of the following channels:
Facebook: https://www.facebook.com/shopbaehaus/
Instagram: https://www.instagram.com/shopbaehaus/
- Provide Details: Include your order number and a photo of the product you received.
Our team will review your request and respond within 1–2 business days.
Please Note: We reserve the right to decline any exchange or refund request that does not meet the above conditions.
